Returns and Replacement

At Beejro, we care deeply about every plant we send out, and we know you care just as much when you welcome one into your home. Our plants grow on and are cared for at the Beejro farm in Bhopal, and every one is checked before it is packed. This page sets out our 30 Day Easy Plant Replacement, what to do if something arrives damaged, wrong or missing, and how cancellations and refunds work.

1. 30 Day Easy Plant Replacement

If a plant or bonsai bought from Beejro arrives dead, or dies within 30 days of delivery despite good care, we will replace it. A summary and the claim form are on our 30 Day Easy Plant Replacement page.

1.1 What is covered

A plant that arrives dead
Report it within 24 hours of delivery, with your unboxing video and photos of the plant, the box, the packaging and the shipping label.

A plant that dies within 30 days of delivery
This applies when the plant was unpacked on the day it arrived, kept in suitable conditions, and Beejro's care guidance and our team's advice were followed.

The programme covers indoor plants and bonsai. It does not cover pots, planters, soil, tools or bird care products (see section 2).

1.2 Your part

Unpack on the day of delivery
Live plants should not stay packed. Please open the box on the day it arrives.

Follow the care guide
Place, water and handle the plant as described on its product page or in the care guidance sent with your order.

Keep it in its original pot and soil
Do not repot, change the soil or disturb the roots during the first 30 days unless our team advises it.

Use only what we recommend
Do not use fertilisers, pesticides, chemicals or home remedies that Beejro has not recommended.

Tell us early and follow our advice
Contact us as soon as you notice serious yellowing, drooping, wilting or decline. We will guide you on care first; many struggling plants recover with a small change.

Share what we ask for
We may ask for more photos, videos or a short video call before deciding a claim.

1.3 What is not covered

Change of mind
This is not a return policy. Please only file a claim if your plant has died.

Plants that are struggling but still alive
We will help you care for them instead.

Delayed unpacking
The plant was not opened on the day of delivery.

Repotting or soil change
The plant was repotted, removed from its soil, moved to another pot, or its roots were disturbed.

Overwatering or underwatering
The plant was kept too wet, left dry for too long, or kept in a pot without proper drainage.

Wrong placement or extreme conditions
For example harsh direct sun, a dark room for a plant that needs light, strong AC drafts, outdoor exposure, heavy rain, or extreme heat or cold.

Unrecommended products
Any fertiliser, pesticide, chemical or home remedy not recommended by Beejro.

Minor transit stress and natural variation
A few yellow leaves, a slight droop, small leaf marks or some soil movement after travel, and natural differences in shape, size, leaf count, colour or growth.

Neglect after delivery
Including long periods without water, waterlogging, lack of light, or pests that appear after delivery.

1.4 How to claim

File a claim with the form on our 30 Day Easy Plant Replacement page: within 24 hours of delivery for a plant that arrived dead, or within 30 days of delivery for a plant that died. When you send the form you will get a case ID. Email your photos and videos to info@beejro.com with the case ID in the subject.

1.5 What we offer

We review every claim and reply within 2–4 working days. If a claim is approved, we send the same plant, or a similar one if it is out of stock, in a standard nursery pot, with free delivery. Planters are not part of the replacement, and the programme does not offer refunds or store credit. You do not need to send the plant back.

Each plant can be replaced once, and the replacement plant is not covered again. Each customer can make up to two claims a year. Replacements are not automatic: Beejro decides each claim after review and may decline a claim that does not meet these conditions.

1.6 Fair use

If a claim is false or exaggerated, or the programme is misused, we will decline the claim and may refuse or cancel future orders linked to the same name, phone number, email address or delivery address.

2. Damaged, wrong or missing items

If any product arrives damaged, wrong, defective or missing, including a wrong plant, please contact us within 24 hours of delivery with clear photos or videos of the product, the packaging and the shipping label. We strongly recommend recording an unboxing video, especially for live plants, fragile products, planters and higher-value orders.

After reviewing the issue, Beejro may offer a replacement, refund, store credit or another suitable resolution, depending on the product, the issue and availability. A plant that arrives dead is handled under the 30 Day Easy Plant Replacement (section 1).

3. Cancellations

Orders can be cancelled only before they are processed, packed or handed to the courier. Please contact us as soon as possible with your order number. Once an order has been dispatched, it can no longer be cancelled.

Beejro may cancel an order because of product unavailability, incorrect pricing, payment failure, incomplete customer details, delivery restrictions, failed Cash on Delivery confirmation, suspected fraud or another genuine operational reason. If you paid online, we refund you.

4. Refunds

Approved refunds are made to the original payment method, or another suitable mode agreed with you. Please allow up to 7 days for the amount to reach your account after the refund is issued; timings depend on your bank or payment provider.

Shipping charges, Cash on Delivery charges and other service charges may not be refundable once an order has been processed, packed, shipped or attempted for delivery.

5. When refunds are not given

Refunds are not given for change of mind, incorrect details given at checkout, unavailability or refusal at delivery, damage after delivery, improper care or handling, natural variation in plants, minor travel stress, or products marked as non-returnable.

6. Contact us

For replacements, cancellations or refunds, call or WhatsApp +91 9039102171, or email info@beejro.com, with your order number and any photos or videos. Our support hours are Mon – Sat, 9 AM to 6 PM.

We're a small team, and your satisfaction really does mean everything to us. Thank you for being a part of Beejro.