30 Day Easy Plant Replacement
If a plant doesn't survive its first 30 days, we'll replace it.
Why we offer it
Our plants grow on and are cared for at the Beejro farm in Bhopal, and every one is checked before it's packed. We're confident in them. If your plant starts to struggle, we'll help you bring it back. And if it dies within 30 days of delivery despite good care, we'll replace it.
How it works
Tell us early
Noticed yellowing, drooping or wilting? Message us straight away on WhatsApp or by email. Most struggling plants recover with a small change.
Follow our guidance
Keep caring for your plant as our team suggests, and send photos when we ask, so we can see how it's doing.
Claim if it dies
If it dies within 30 days of delivery despite all this, file a claim. We'll send the same plant, or a similar one if it's out of stock, in a nursery pot, delivered free.
What's covered
Indoor plants and bonsai bought from Beejro that:
- arrive dead (tell us within 24 hours of delivery)
- die within 30 days of delivery, despite following the care guide and our team's advice
Your part
- Unpack your plant on the day it arrives.
- Follow the care guide on its product page: light, water and placement.
- Keep it in its original pot and soil. Don't repot for 30 days.
- Don't use fertilisers, pesticides or home remedies we haven't recommended.
- Tell us early, as soon as you notice yellowing, drooping or wilting, and follow the care advice we give you.
- Share the photos we ask for. We may ask for more, or for a short video call.
What's not covered
- Change of mind. This is not a return policy.
- Plants that are struggling but still alive. We'll help you care for them instead.
- Late unpacking, repotting, overwatering or underwatering, the wrong spot (harsh sun, a dark room, AC drafts), or outdoor and extreme weather.
- Minor travel stress: a few yellow leaves, small marks or a slight droop that settles.
- Natural differences in shape, size, leaf count or colour.
- A wrong item, or pots, planters, soil, tools and bird care that arrive damaged. These are handled separately: contact us within 24 hours of delivery with photos.
Good to know
- One replacement per plant. The replacement plant isn't covered again.
- Up to two claims per customer a year.
- We replace the plant in a nursery pot. Planters aren't part of the replacement, and there are no refunds or store credit.
- You don't need to send the plant back.
- We reply within 2–4 working days. Every claim is reviewed by our team, and we may decline a claim that doesn't meet these conditions.
Please only file a claim if your plant has died
This is not a change-of-mind return, and it doesn't cover plants that are still alive. If yours is struggling, message us and we'll help you save it. Honest claims let us keep this promise for everyone. If a claim is false or the policy is misused, we'll decline it and may refuse or cancel future orders linked to the same name, phone number, email or address.