Help & FAQs

Beejro is a nature supplies brand from Bhopal. We sell indoor plants, bonsai, pots and planters, soil mixes, gardening tools and bird care, all chosen to make growing and caring for nature simpler for anyone, anywhere in India. Beejro is a brand of Ropani Enviro Private Limited.

We are based in Bhopal, Madhya Pradesh, and every order is packed and shipped from Bhopal.

No, Beejro is online only, so there is no shop to visit. Everything is delivered to your door. If you'd like help choosing, message us on WhatsApp or call and we'll guide you.

Yes. Most of our plants start out as young plants from trusted growers, and then grow on at the Beejro farm in Bhopal. There we nurse them, care for them and let them grow bigger and stronger before they are ready to go to a new home. We don't buy plants and ship them straight out. We also propagate some of our own plants at the farm, and those are on our website too.

It is where our plants grow on and settle before they come to you. We water, feed and look after them, pot them, and check every plant before it is packed and shipped from Bhopal.

Beejro is about bringing nature closer to home, and birds are part of that. Feeders, bird houses and bird food let you welcome birds to your balcony or garden alongside your plants.

Yes. Message us on WhatsApp or call during support hours, tell us about your space and light, and we will suggest plants that suit it. It's free.

Over 2,000 customers across India have brought home plants and bird care from Beejro.

Pay online at checkout with UPI, debit or credit cards, net banking or wallets (all the major methods, through Razorpay), or choose Cash on Delivery where it is available.

Cash on Delivery is available on selected products, order values and delivery locations. A COD charge applies, and you will see it at checkout before you place your order. We may call or WhatsApp you to confirm a COD order before we dispatch it. For some orders, such as high-value orders or live plants to certain locations, we may ask for prepaid payment instead.

Yes, as long as it hasn't been processed, packed or handed to the courier yet. Contact us as soon as possible with your order number. Once an order is on its way, it can no longer be cancelled.

We may cancel an order if a product is unavailable, a price was wrong, payment failed, details were incomplete, the address can't be served, or we couldn't confirm a COD order. If you paid online, we refund you.

No, you can check out as a guest. With an account you can see your orders, save addresses, reorder in one tap and review what you bought. You sign in with your email and a one-time code; there is no password.

Yes. See our Bulk and Corporate Orders page or contact us. Bulk orders need our approval before they are placed.

Anywhere in India that our courier partners serve.

Yes. If a courier doesn't deliver well in your area, or you've had a great experience with one, let us know on WhatsApp, by phone or by email with your order number before it ships. We'll ship your order with the courier you prefer, or avoid the one you'd rather we didn't use.

Delivery is free on orders of ₹799 or more. Below that, a ₹75 delivery charge applies.

Most orders arrive in 5–8 business days. It depends on your location and the courier, and can take longer around festivals or in bad weather. We dispatch once your order is confirmed (and, for COD, verified).

When your order ships, we email you its tracking link and your courier tracking number (AWB). Enter that number on our Track Order page to see where your order is, or sign in and open Orders.

Please keep your phone reachable and your address complete. If an order comes back to us because the address was wrong or nobody could receive it, re-shipping may cost extra, or the order may be cancelled.

Plants are living things, so each one varies a little in shape, size, colour and leaf count. Photos show a close example unless the product page says you get the exact plant shown. Pots and tools may look slightly different in colour because of lighting.

Every plant is checked and packed with extra care. A little soil movement or a few stressed leaves after travel are normal and usually settles within days.

Open the box on the day it arrives, place the plant as its care guide says, and don't repot it for the first 30 days. Each plant's page has a quick care guide.

Yes, plant care help is free. Message us on WhatsApp or call during support hours and send a photo.

Each plant's page says whether it is pet-friendly, and you can browse our Pet Friendly Plants collection.

If a plant arrives dead, or dies within 30 days of delivery despite good care, we replace it. If it starts to struggle, tell us early and we'll help you care for it first. It covers indoor plants and bonsai. Full details are on our 30 Day Easy Plant Replacement page.

Unpack on the day of delivery, report a plant that arrives dead within 24 hours with clear photos and an unboxing video, follow the care guide and avoid repotting for 30 days. Contact us early if the plant starts to decline. If it still dies within 30 days, file a claim on our 30 Day Easy Plant Replacement page.

Contact us within 24 hours of delivery with clear photos or videos of the product, the packaging and the shipping label. We recommend recording an unboxing video. Once we've checked, we'll offer a replacement, refund, store credit or another fair solution. If a plant arrives dead, file a claim on our 30 Day Easy Plant Replacement page instead.

Approved refunds go back to your original payment method (or another mode we agree with you). How long it takes depends on your bank or payment provider. Shipping and COD charges may not be refundable once an order has been processed or shipped.

Change of mind, wrong details given at checkout, not being available or refusing delivery, damage after delivery, improper care, natural variation in plants or minor travel stress.