At Beejro, we care deeply about every plant we send out, and we know you care just as much when you welcome one into your home. Plants are living things, and while we do everything we can to deliver healthy and happy ones, sometimes things can go wrong on the way.

30 Day Easy Plant Replacement Policy

At Beejro, we want you to feel confident when bringing a live plant home. Every plant is checked, packed carefully, and shipped with care. Since plants are living products, a little settling stress can happen after travel, but if your plant arrives unhealthy or does not survive despite basic recommended care, we are here to help.

1. What is covered

Your Beejro plant is covered under our 30 Day Easy Plant Replacement support from the date of delivery.

You may be eligible for care support or replacement if:

The plant arrives damaged or unhealthy
This includes cases where the plant is dead on arrival, badly wilted, rotten, broken, or severely damaged during transit.

The plant does not survive within 30 days
This applies when the plant has been unpacked on time, kept in suitable conditions, and basic Beejro care guidance has been followed.

The wrong plant is delivered
If you receive a different plant from what you ordered, we will help with a suitable resolution.

The pot or packaging is badly damaged during delivery
This applies when the damage has affected the plant’s health or usability.

2. What you need to do

To keep the replacement support valid, please follow these basic steps:

Open the package on the day of delivery
Live plants should not be kept packed for long after delivery. Please unpack your plant as soon as possible on the same day it arrives.

Report arrival damage within 24 hours
If the plant arrives damaged, unhealthy, broken, or in poor condition, please contact us within 24 hours of delivery.

Share clear photos or an unboxing video
Please share clear photos or video showing the plant, pot, soil, box, and packaging. This helps us understand whether the issue happened during transit, packing, or after delivery.

Follow Beejro’s basic care guidance
The plant should be placed, watered, and handled according to the care instructions shared on the product page or with your order.

Avoid repotting during the first 30 days
Please avoid repotting, changing the soil, or disturbing the roots during the first 30 days unless our team specifically advises it. Repotting soon after delivery can stress the plant, especially after shipping.

Contact us early if the plant starts declining
Please reach out as soon as you notice serious yellowing, drooping, wilting, or decline. Early care support can often help save the plant.

3. What is not covered

The 30 Day Easy Plant Replacement support does not cover issues caused by:

Delayed unpacking
The plant was not opened on the day of delivery.

Immediate repotting or soil change
The plant was repotted, removed from its soil, shifted to another pot, or the roots were disturbed.

Overwatering or underwatering
The plant was kept too wet, completely dry for too long, or placed in a pot without proper drainage.

Wrong placement
For example, an indoor plant kept in harsh direct sun, a bright light plant kept in a dark room, or a plant kept directly under AC air.

Extreme conditions
Damage caused by harsh heat, cold, heavy rain, outdoor exposure, closed rooms without light, or strong AC drafts.

Use of unknown fertilizers, pesticides, or home remedies
Any chemical, homemade solution, fertilizer, pesticide, or treatment not recommended by Beejro.

Minor transit stress
A few yellow leaves, slight drooping, small leaf marks, minor soil movement, or small natural imperfections may happen with live plants and do not always qualify for replacement.

Natural plant variation
Differences in shape, leaf count, height, colour tone, growth direction, and foliage pattern are normal in live plants.

Neglect or lack of basic care
This includes no watering for too long, waterlogging, lack of light, unsuitable placement, or pest issues caused after delivery.

4. Reach out to us

For any replacement request, please reach out to Beejro with your order details, clear photos or video of the plant, and a short description of the issue.

For arrival damage or unhealthy delivery, the issue must be reported within 24 hours of delivery.

For plant decline or plant death, the issue must be reported within 30 days of delivery.

5. How Beejro will help

Once we receive your request, our team will review the issue and guide you with the next step.

Depending on the case, Beejro may offer:

Care guidance
For drooping, yellowing, watering confusion, placement issues, or mild settling stress.

Replacement plant
If the plant is seriously damaged, unhealthy, or does not survive despite basic recommended care.

Alternative plant
If the original plant is unavailable or if another plant may be more suitable for your space.

Replacements are provided after review and are not automatic in every case.

6. Replacement plant details

Replacement plants will be shipped in standard nursery pots.

The replacement may be the same plant, a similar plant, or another suitable plant depending on stock availability and the review of the issue.

Minor natural differences in plant shape, height, leaf count, foliage pattern, and colour tone may be present in replacement plants as well.

7. Important note

Plants are living products and need a little time to adjust after shipping. Slight drooping, small marks, minor yellowing, or some soil movement can happen during transit and may not mean the plant is unhealthy.

Our goal is to help genuine plant parents feel supported. If your plant is struggling, please contact us early so we can guide you before the issue becomes worse.

Cancellations:
If you’d like to cancel your order, just let us know before it’s been dispatched. You can reach us through the Contact Us page or our phone/WhatsApp.

Refunds:
In rare cases where something isn’t right, and a refund is needed, we’ll process it back to the original payment method. Note that refunds can take a few days to reflect in your account after being issued. In case you are entitled to a refund, please wait up to 7 days for the amount to be credited in your source account.

We’re a small team, and your satisfaction really does mean everything to us. Thank you for being a part of Beejro.